1 hour ticket response
We are committed to delivering a prompt and accurate reply to every trouble ticket submitted by a customer. Our knowledgeable tech support engineers will review your query and will think of the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In fact, the average trouble ticket response time has proven to be 20 minutes.
An Outstanding Help Desk Support Service
Our customer support staff members possess enormous experience in the cloud web hosting plans arena and are knowledgeable enough to supply a prompt answer to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the helpdesk ticket will be sent to a developer or admin for further investigation.
An Intuitive Help Center
In the Web Site Control Panel you’ll find an intuitive Help Center section where you can find quick hints on how you can use our hosting services. You can see the answers to your queries in our F.A.Q. library, see more tips in the web hosting account administration articles or watch our how–to video tutorials.