Client Support Channels
A 1–Hour Response Time Guarantee
Every single support request you send to us will be attended to within maximum 1 hour. If your support ticket or e–mail calls for additional assistance from a system administrator, we will forward it and leave a note to notify you that your issue is being worked on. If you make use of the Managed Services package, all of the server management services included there will be executed at a time that is suitable for you.
A First–Rate Client Care Service
Should you need assistance while working with our Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, do touch base with the technical support staff at any moment through the ticketing system. Moreover, should you require assistance managing your server, you can make use of the Managed Services package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, data backup hard disk drive storage space, etc.
A User–Friendly Help Section
We have provided the Web Site Control Panel with a circumstantial knowledgebase, which features comprehensive explanations of its features and functions. Moreover, we have created exhaustive video tutorials that will further disclose to you how to carry out a specific action or solve a commonly encountered issue. The instructional articles and the tutorial video clips are readily accessible from each Web Site Control Panel section via the Help and Videos buttons situated in the upper right corner.