A 99.9% Server Uptime
We’ve set up our cloud web hosting platform using reliable hardware components and heavily customized software. Our admins have installed a modified version of Security–Enhanced Linux on all our physical servers in order to guarantee utmost safety and reliability. We’ve added several denial–of–service prevention appliances coupled with highly effective firewall software to make sure our network is impregnable and secure.
All our cloud web hosting plans packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware elements built by Juniper. Besides, on each router, we’ve installed a firewall with a sophisticated algorithm that will sieve all questionable requests.
Hence, in each of our datacenter facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to curtail all potential risks with our cloud hosting plans and regardless of the fact that our company provides topflight support, there are occasions when the client simply isn’t satisfied with what we are offering. Or he needs to migrate to a more powerful hosting service, like a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully satisfied, we will give you your money back.
24/7 Technical Support
If you manage a web hosting firm, your customer service technicians are of chief importance. This is the reason why we have conscientiously chosen a very accomplished team of techs, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All customer service questions are answered in less than 1 hour and our average support ticket response time is well under twenty minutes!