In the event that you've ever had a cloud web hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for some things it's better to talk to a live person on the phone instead of exchange support tickets or e-mail messages. If you'd like to learn more about a specific service before you decide to order it or in case something small-scale needs to be done, for example, it is much easier and faster to do it in real time. When you have the option to talk with representatives by phone, it is also very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you will get by phone may differ between different suppliers - from general issues to dedicated tech support. Generally most providers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are handled through email or tickets.

Phone Support in Cloud Web Hosting

We know that the option to talk to a live representative is rather important, that's why we have three support lines all around the world (USA, UK and Australia) and you'll be able to contact us over the phone for 14 hours a day. In case you consider purchasing one of our cloud web hosting plans, for instance, you'll be able to phone us and find out more about our solutions before you order to be sure that we match all system requirements for your web sites. Following your purchase, you will be able to call us about any kind of sales and billing problems you may have, or get any type of general or basic tech information you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you can use our ticketing system, which will help you track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours daily as part of the support services for each semi-dedicated server package that we provide. Since some issues are more difficult and time-consuming, you may have to open a ticket if you experience such a problem, but for all your billing, general or small-scale technical issues you can always call us and we'll assist you right away in order to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our high-tech cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local numbers in the U.S.A., the UK and Australia along with a worldwide number, so that you can call the one which is nearer to where you live.