If you have a website, a problem could always occur and it does not automatically have to be associated with the hosting service itself. For instance, something might go wrong when you update a software app or some crucial data may be edited or deleted unintendedly. Irrespective of what the essence of the problem may be, you’ll have to get in touch with the help desk staff and request them to restore a backup or to assist you in resolving the problem that you are encountering. How timely they’ll do it will predetermine the length of time that your websites will be inaccessible. For given sites like community portals or web shops, a regular unavailability too often means lost visitors and cash. For this reason, it’s exceptionally important that you use the services of a web hosting company that offers not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting plans feature a sixty-minute response guarantee, which goes to say that regardless of what question or difficulty you might have, we’ll always be there to assist you. As a matter of fact, it seldom takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support team reps will be at your disposal 24/7, even on national holidays and weekends, which implies that you’ll get instant assistance anytime you need it. We know how invaluable time can be, so by the time we respond to your email or trouble ticket, we will have looked into the matter and, in case we haven’t resolved it, we will give you more info about what you have to do on your end – if the circumstances demand it. With our support services, you can rest assured that there will be someone to help you out right away, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff members will be at your service all the time and they’ll reply to any support ticket that you send via the hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed no matter if you have a generic inquiry connected with your semi-dedicated server or you face some complication and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you, as we are available 24/7/365 to take care of any technical, billing or general issue. If you get in touch with us about anything that is within our capability, we will solve it before we respond, which goes to say that you will not have to wait for hours or even days while the problem lasts. In case there’s something that you need to do on your end, we will give you the needed information – what possible solutions to try, what steps to take, etc.