When your website hosting service provider supplies live chat support, you are able to talk to a representative live and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with world wide web access, therefore you won't pay any charges in the event that you are in a different country or state. Furthermore, it'll be much simpler to copy and paste information such as domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party on the telephone. The live chat is also a considerably quicker option to contact your website hosting service provider's support team compared to using a ticketing system. Last, but not least, when some trouble needs a bit more time to be resolved, you'll be able to do something different while you wait for assistance on the live chat, therefore you will not lose time - something that is impossible in case you are on the phone.

Live Chat Support in Cloud Web Hosting

Along with the phone and ticket support, we offer live chat support as well. You can contact us every single day, including weekends and holidays, and we can give you more info about the cloud web hosting plans that we offer if you are not a customer yet, or about general and billing questions in case you already have an account. Though for solely technical matters you will need to open a ticket to our technical support team, since such matters require extra time to be resolved, you may still get in touch with us on our live chat for some tech information. For instance, we're able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you time and effort. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with our semi-dedicated plans, you are able to get the the right answers for any questions you have or get lots of problems resolved right away. The chat service is accessible every day, which means that you will be able to speak to a representative even on holidays and weekends. In case you are unsure which package is better for your web sites or if our state-of-the-art cloud hosting platform matches some system requirements, you can come on our live chat before purchasing anything. In case you're an active customer, you are able to receive more details about account settings, billing issues and a number of common tech problems you may encounter, for example when you cannot set up an e-mail account in a client on your computer. The live chat will save you a lot of time regardless where you are or when you get in touch with us.