Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our cloud web hosting plans isn’t separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to visit it at any given moment with only several clicks of the mouse, without having to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can track down any trouble ticket that you’ve already sent, if needed. Also, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to resolve a particular issue even before you actually submit a ticket. The ticket response time is no more than one hour, which means that you can obtain timely assistance at any particular time and in case our help desk staff suggests that you should do something in your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you’d like to contact our client care staff, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to search through older tickets using a smart search filter. Also, you’ll be able to browse the relevant knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can do all of the above-mentioned procedures without signing out of your Control Panel at any time, which suggests that if you confront any obstacle or have a query, you can get in touch with our technicians and fix the specific issue in no more than one hour through one single platform.