There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. This is the least complicated channel of correspondence for different reasons. In case no technical support team member is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy ‘n’ paste large pieces of info without the need to worry about typing errors, and if a certain issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in the very same place, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they’re typically separate from the hosting platform, which goes to say that if you have to provide info or to adhere to directions, you’ll need to use at least 2 separate admin consoles and this number might rise if you’d like to manage several domain names. Additionally, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our cloud web hosting plans isn’t separate from the web hosting account. It’s part of our full-featured Hepsia Control Panel and you will be able to visit it at any given moment with only several clicks of the mouse, without having to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can track down any trouble ticket that you’ve already sent, if needed. Also, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to resolve a particular issue even before you actually submit a ticket. The ticket response time is no more than one hour, which means that you can obtain timely assistance at any particular time and in case our help desk staff suggests that you should do something in your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you’d like to contact our client care staff, you will be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform as you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to search through older tickets using a smart search filter. Also, you’ll be able to browse the relevant knowledgebase articles that our system will present to you based on the category that you select for your new ticket. You can do all of the above-mentioned procedures without signing out of your Control Panel at any time, which suggests that if you confront any obstacle or have a query, you can get in touch with our technicians and fix the specific issue in no more than one hour through one single platform.