24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all of our cloud web hosting packages are twenty-four-seven, therefore you can forget all about waiting for a few days in order to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you already have an account, you are able to open a support ticket on top of the other three options for communication. You are able to select the most suitable way to contact us based on what your location is or what kind of device you are using. We can assist you for more or less any hosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we supply feature 24/7 customer and technical support, which means that no matter what issue you have, you're able to contact us and we'll assist you right away. Our guaranteed answer time for every email message or ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual response time hardly ever is more than twenty minutes. We also provide telephone support with a couple of local numbers internationally and a live chat, so that you'll be able to contact us and find additional details about our solutions even if you don't have an account yet. We're able to assist you with nearly any question or a problem you may have - payment methods, plan features, e-mail configuration, website hosting account settings, and so on. If you use our services, you won't ever encounter an issue where you should wait for a few days to get an issue solved like you will need to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server package that we offer comes with 24/7 customer and tech support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your benefit, we provide different methods of communication - telephone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues because it is much easier to keep track of what's going on. The maximum guaranteed reply time for all emails and tickets is an hour, but it hardly ever takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our admins can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will take advantage of extremely fast support when you get a dedicated server from our company. Our customer and tech support crews are online 24/7/365, therefore if you open a ticket via your billing account or you send an email related to any problem with the server or the pre-installed software on it at any time of the day, you will have a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question needs longer time to be solved or when it needs to be given to our admins, because it's much easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.